CART IS EMPTY. FILL IT UP TO ADVANCE YOUR STATUS
FREE SHIPPING - US ORDERS OVER $99 USD & INTERNATIONAL ORDERS OVER $199 USD
An invoice will be sent to the email address you enter during checkout. We strive to process orders through our fulfilment facility within 2 business days. The below delivery times do not include fulfilment, and are estimates based on individual shipping carrier delivery times.
Mr Vigour has engaged a trusted partner to fulfill all orders, utilizing their warehouse located within the United States. As such, all orders will be processed through this facility, enabling us to provide Domestic Shipping for orders within the US, and International Shipping for all orders outside of the US. Mr Vigour in conjunction with its brand partner offer worldwide shipping options.
United States Domestic Shipping - via UPS or USPS
We strongly suggest International Customers check with their local customs agency for any Rules, Regulations or Restrictions on the importation of dietary herbal supplements, vitamins and minerals, and/or listed ingredients for each product prior to placing an order.
Australia & New Zealand - Shipping via Global Post International
Canada, Mexico & South Americas - Shipping via Global Post International
UK & Europe - Shipping via Global Post International
China, Asia & India - Shipping via Global Post International
Exact shipping and delivery charges are determined by your location and the package weight. Please use the shipping calculator at checkout for your specific shipment costs. Please note: each country may impose their own taxes or duties once the product is to be collected by the purchaser.
International shipping costs DO NOT include Import fees, Duties, or Taxes. These fees will be calculated and charged by the delivering countries customs agency once the shipment has arrived. Customs fees are the responsibility of the package recipient. Mr Vigour is not responsible for customs fees assessed for any international order. Any returned package due to non-compliance of Customs Fees, Rules, Regulations or Restrictions is subject to a 30% restocking fee. All shipping charges are non-refundable.
Mr Vigour is not responsible for any seized package(s) or product(s) due to an individual's non-compliance with customs regulations or restrictions within their country of residence.
Even though great care is taken in the shipping process, if your item/s arrive damaged, please contact us at support@mrvigour.com to assess the damage and to work out a solution with you. You may be requested to provide a photograph of your item/s and /or delivery package to aid a speedy resolution.
For returns under Australian Consumer Law, please contact us at support@mrvigour.com to arrange collection of the item/s to be delivered back to our Warehouse for assessment, exchange, repair or refund.
We reserve the right to charge for return shipping in certain circumstances.
The climate debate is a hot one that's for sure. No matter which side you stand on, we believe that planting more trees is always a good thing which is why we've partnered with Route - a package protection and tracking solution that gives you the best possible delivery experience combined with carbon neutral shipping.
Route provides low-cost shipping protection to protect your package in the event that it gets lost, stolen, or damaged while in transit thus safeguarding your order while simultaneously championing environmental well-being by providing carbon neutral shipping options. Every time you choose to add Route protection to your order, Route contributes to an agroforestry initiative to reduce CO2 levels and nurture a thriving ecosystem. By partnering with Route you can feel confident you're helping to replenish our environment while protecting your order at the same time. We also understand that some people may not want to contribute to reforestation projects or sustain additional expenses for insurance which is why Route's Green Protection is an optional extra for individuals who value peace of mind.
WHERE IS MY ORDER
After your order has been processed, you'll receive a shipping confirmation email with a tracking number. Seamlessly track your online orders, get real-time delivery updates, and efficiently file claims using the Route mobile app for an all-encompassing solution, available for both iOS and Android.
HOW DOES ROUTE GREEN PACKAGE PROTECTION WORK
In the unfortunate event of your order being lost or stolen, Route's dedicated support team is here to assist you in securing a refund. Claims are typically reviewed and approved within 1-2 business days after submission.
Need to file a claim? You can do it here.
HOW DOES ROUTE PROCESS REFUNDS
When issuing a refund for an item, Route ensures coverage of the subtotal, including shipping costs and taxes. Once the claim is approved by Route, refunds will be processed within 3-5 business days.
WHEN SHOULD I FILE A CLAIM?
For items marked as delivered (stolen):
For items stuck in transit (lost) on domestic orders:
Further details of Route's policies can be found here.
WHAT IF MY ORDER NEVER ARRIVES OR IS STOLEN?
If your order never arrives, please fill out a claim here.
WHAT IF MY ORDER ARRIVES DAMAGED?
If your order arrives damaged, kindly photograph both the item and its packaging. Please promptly reach out to our customer service team with all relevant information, including these photos by emailing shipping@mrvigour.com
You can also file a claim directly with Route here.
If your order exhibits defects or you suspect manufacturing-related damage, please contact us through your via live chat on our website or email us at support@mrvigour.com. We are eager to assist you in resolving the matter.
HOW DO I FILE A CLAIM FOR A LOST OR STOLEN ORDER
To initiate a shipping issue, you have the option to file a claim via Route's app or the web platform provided here. For claim submission, please have your store order number or Route ID number, along with the email address associated with the order, ready.
WHAT ARE ROUTE'S TERMS AND CONDITIONS
You can explore Route's full list of terms and conditions here.
IS ROUTE A LICENSED INSURANCE COMPANY
YES. Route is a licensed insurance company, partnering with SEG Insurance Ltd.
